Простая установка и использование
© 2024 Pulya VPN
LLT "VPN Pulya"
БИН 231240016002
010000, КАЗАХСТАН, НҰРА р-он, АСТАНА г., СЕКСЕК АТА ул., д. 11
Terms of Service
These Terms of Service (the “Terms”), along with the Privacy Policy (the “Privacy Policy”), govern the use of and access to the different services offered by VPN Pulya. Our website (the “Site”), applications (including both the mobile and web versions) (the “Apps”), as well as all content (the “Content”) and software (the “Software”) associated with our services (collectively referred to as the “Services”).
By agreeing to these Terms, you are also agreeing to the Privacy Policy.
These Terms and the Privacy Policy (together, the “Agreement”) constitute a legally binding agreement between you and VPN Pulya, so please read them carefully.
1. Acceptance
By using and/or accessing the Services, you are agreeing on behalf of yourself or those you represent (“you”) to comply with and to be legally bound by these Terms and the Privacy Policy in their entirety, including to be responsible for any charges arising from your use of the Services.
If you are accepting these Terms on behalf of your employer or another entity, you represent and warrant that: (1) you have full legal authority to bind your employer or such entity to the Agreement; (2) you have read and understand the Agreement; and (3) you agree and consent to the Agreement on behalf of the party that you represent.
By creating an account for using our Services, you represent that you are at least eighteen (18) years of age, or at least the age of majority in the jurisdiction where you reside or from which you use the Services, or that you are a valid legal entity, and that the registration information you have provided is accurate and complete.
Some sections of these Terms or the Privacy Policy may not apply to your specific use of the Services. Thus, if you do not agree with any part of the Agreement applicable to you, you may not use our Services.
For the avoidance of doubt, the Agreement governs your access to and use of the Services through any means or channels, including any access or use in connection with routers or other products offered by VPN Pulya (the “Hardware”).
2. Modification
VPN Pulya may update these Terms from time to time without notice. Unless it is otherwise stated by us, each update of the Terms comes into force as of the moment the amended Terms are published on the Site. If you continue to use the Services after these changes take effect, then you agree and consent to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on any core changes to the Terms will be provided to Subscribers through an email message sent to the email address you provide to us, and/or banners or pop-up messages posted on the Site and/or on your Account.
3. Privacy Policy
VPN Pulya is committed to your privacy and does not collect or log browsing history, traffic destination, data content, DNS queries, or user-linked IP addresses from Subscribers connected to our Services. During your registration, we may collect some personal information, such as your name, email address and payment information. We only collect such information as is strictly necessary for the proper delivery of the Services.
You can find detailed information related to data collection in the Privacy Policy. Please review the Privacy Policy in its entirety to get a clear understanding of how we handle your information, your rights, our rights, as well as our commitment to data protection.
4. Subscriptions
If you activate a “Premium” subscription, you will be automatically charged every 30 days, depending on the duration of the selected plan. You can cancel automatic payment yourself through your personal account on the site, or by contacting our support service at business@pulyavpn.com with a notice of cancellation of the subscription, at least 24 hours before the next debit deadline. Auto-renewal of subscriptions issued through mobile applications are canceled directly by the user through the subscription management menu of the respective store.
5. VPN Pulya Keys
By registering your Account and subscribing to the Services, you are automatically granted access to our proprietary in-built password manager (“VPN Pulya Keys”). You can use VPN Pulya Keys during any free trial period (if available to you), and regardless of the subscription plan you choose, if any.
Your access to VPN Pulya Keys is password protected. We strongly recommend that you choose a password different from your Account password for better protection. Please ensure that you store the recovery code provided somewhere safe as this will be required to access your VPN Pulya Keys account if you forget your primary password. For security reasons, you will not be able to access the information stored in VPN Pulya Keys if you forget your primary password and the recovery code. We are also unable to recover the information added to VPN Pulya Keys should you lose access to it. Such information is encrypted and VPN Pulya has no means of accessing or decrypting the information added to VPN Pulya Keys.
You can continue to use VPN Pulya Keys even if you decide to stop using our VPN Service. Your Account will remain active, and the information added to VPN Pulya Keys will remain accessible to you even though you have ended your subscription Services.
Each Account will be linked to a single VPN Pulya Keys, regardless of how many devices you choose to connect to our VPN Services.
6. Refund Policy
You may cancel your Account for any reason within thirty (30) calendar days of your initial purchase and you will receive a full refund of the amount you paid (“Money Back Guarantee”).
Refunds beyond the 30-day purchase window will be considered, at the sole discretion of VPN Pulya, if a Subscriber can demonstrate that the Services were not available or usable during the subscription period and that reasonable attempts were made to contact VPN Pulya to resolve the issue. In this case, VPN Pulya may provide the Subscriber with a pro-rata refund of Service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase. All refunds are sent in USD or Rubbles and therefore the refund amount could differ from the amount originally paid in local currency or Bitcoin/Tether USD (e.g., due to foreign exchange and processing charges linked to your method of payment).
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same Account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: business@pulyavpn.com
Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the VPN Pulya 30-day Money Back Guarantee. Instead, users can request refunds through the Apple App Store, which are issued solely at the discretion of Apple Support.
7. Acceptable Use Policy
Our Services may be accessed from all around the world, so it is your responsibility to assess whether your use of the Services is in compliance with applicable laws and regulations. You may not be able to access the Services if you are located in any of the countries where using, accessing, or subscribing to the Services would violate our Export Control Policy.
Whenever you use the Services, you must comply with these Terms and applicable laws, regulations, and policies.
VPN Pulya aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
In order to protect the Services from being misused or used to harm someone, VPN Pulya reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that VPN Pulya may restrict access to any part of the Services, terminate your Account, or take any other legal measure provided by law, without providing a refund for Services already paid, if we believe at our absolute discretion that you have misused the Services.
In using our Services, you agree not to:
- Send or transmit unsolicited advertisements or content (i.e., “spam”) over the Services.
- Send, post, or transmit over the Services any content which is illegal, hateful, threatening, insulting, deceptive or defamatory; infringes VPN Pulya or third parties’ intellectual property rights; invades privacy; or incites violence or any unlawful behaviour.
- Upload, download, post, reproduce, or distribute any content protected by copyright or any other proprietary right without first having obtained permission from the owner / licensor of the proprietary content.
- Upload, download, post, reproduce, or distribute any content that includes sexual or explicit depictions of minors, or content that is similarly restricted / prohibited in your country.
- Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Services.
- Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”).
- Attempt to compile, utilize, or distribute a list of IP addresses operated by VPN Pulya in conjunction with the Services.
- Use the Services for anything other than lawful purposes.
8. License
Subject to your compliance with these Terms, VPN Pulya grants to you a worldwide, non-exclusive, non-sublicensable, fully revocable and limited license to download and use the Services. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Services in any way not expressly authorized by VPN Pulya in these Terms is strictly prohibited.
Usage of any material which is subject to VPN Pulya intellectual property rights is prohibited unless you have been provided with explicit written consent by VPN Pulya. Nothing contained within or related to the Services or in these Terms shall be construed as granting, by implication or otherwise, any license or right to any of VPN Pulya intellectual property rights.
9. Content, Language and Translation, and Social Interactions
All of our Content is originally written in English. Any translation of our Content is done on a best-effort basis. We do not guarantee the accuracy of translated Content.
We may from time to time post Content regarding our Services or other topics we believe may be of interest to you on our Site, social media, create discussion forums, blogs or other electronic channels. In some instances, Subscribers and non-subscribers may express their opinion about the Content and interact with each other. You are solely responsible for all information, content, opinions or materials you post on such channels. VVPN Pulya has no obligation to monitor such discussions, but may do so at our absolute discretion, and may delete any content posted therein. VPN Pulya makes no representation and disclaims all liability, to the fullest extent permitted under the applicable laws, with respect to the information, content, opinions or materials posted on said channels by Subscribers or non-subscribers.
10. Third-Party Websites
VPN Pulya may provide you with content belonging to third parties or links leading to third-party websites. VPN Pulya is not responsible for the availability of the content provided by third parties as they are not under the control or supervision of VPN Pulya, and they may have different terms of use and policies. Your access through our Services to any website, service, or content provided by third parties does not indicate any relationship between VPN Pulya and such third parties.
11. Partner Services
VPN Pulya may from time to time provide access to or promotional offers for partner services, applications, or websites (“Partner Services”) as an added benefit to the Services. The Partner Services are not integrated or incorporated with the Services, and your interactions with any Partner Services are governed by their own applicable terms. VPN Pulya will never share your personal information with any provider of Partner Services.
VPN Pulya does not guarantee and is not responsible or liable for the behavior, features, or content of Partner Services or any transaction you may enter into with any provider of Partner Services, nor does VPN Pulya warrant the compatibility or continuing compatibility of the Services with Partner Services. Your use of Partner Services is entirely at your own risk and discretion. Accordingly, any issues arising out of or in connection with your use of Partner Services shall be resolved directly between you and the provider of the Partner Services.
12. Disclaimers
We will strive to prevent interruptions to the Site or the Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or the Services, or their suitability for any particular purpose. To the fullest extent permitted under the applicable laws, we expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and/or the Services at your sole risk and discretion.
VPN service coverage, speeds, server locations, and quality may vary. VPN Pulya will attempt to make the Services available at all times. However, the Services may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Services, communications services, or networks. We may impose usage or Service limits, suspend Services, terminate Accounts, or block certain kinds of usage at our sole discretion to protect VPN Pulya, Subscribers or the Services. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
VPN Pulya reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, at our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject VPN Pulya or our customers to liability. These rights include the right to terminate your Account or take any other legal measure provided by law. VPN Pulya disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Services and/or into your computing device.
13. Limitations of Liability
To the maximum extent permitted by applicable law, VPN Pulya shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage incurred in the event of:
- any failure or interruption of the Services;
- any act or omission of any third party involved in making the Services or the data contained therein available to you;
- any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
- your interactions on the Services or discussion forums provided by VPN Pulya;
- your failure to comply with the Agreement;
- the cost of procurement of substitute goods or services; or
- unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of VPN Pulya or of any third-party vendor providing software, services, or support for the Site or Services.
In no event will VPN Pulya, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
14. Indemnification
You agree to indemnify, defend, and hold harmless VPN Pulya, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Services, including but not limited to your violation of the Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
15. Chargebacks
We reserve the right to immediately suspend access to the Services, without prior notice, in the event we receive notice of a Chargeback (as defined below). Contacting your bank or credit / debit card provider and rejecting, cancelling or contesting the charge of any fees payable in connection with your use of the Services (a “Chargeback”) will be considered a breach of your payment obligations under these Terms. We also reserve the right (although we are not obliged) to dispute any Chargeback received in connection with your Account. We may choose to delete your Account and take reasonable steps to restrict your future access to our Services if we believe at our sole discretion that you have maliciously requested a Chargeback.
16. Choice of Law
This Agreement shall be governed by and construed in accordance with the laws of the British Virgin Islands, excluding its rules governing conflicts of law.
17. Dispute Resolution
By accepting these Terms and/or using the Services you irrevocably agree that all disputes arising out of or relating to this Agreement or the use of the Services shall be finally settled by the applicable Courts located in Tortola, British Virgin Islands (BVI).
18. Assignment
In the event that VPN Pulya is acquired by, or merged with, a third-party entity, VPN Pulya may, without your prior notice, assign the Agreement and its rights and obligations hereunder to a new corporate entity, who shall be bound by these same rights and obligations. The rights and obligations of the parties under the Agreement shall be binding upon and inure to the benefit of the successors and permitted assigns of the parties. Any assignment not in accordance with the Agreement shall be null and void.
19. Final Provisions
If any provision in the Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of the Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of the Agreement shall not constitute a waiver of such right or provision, or be deemed to be a waiver of any subsequent breach or default.
We want you to understand what information (including Personal Data) we collect in connection with your use of our Services and/or access to our Site; for what purpose such information is collected; how we collect, use, and store such information; to whom it may be disclosed; and how you can exercise your rights and access your information, verify its accuracy, correct and/or have it erased. Equally, we want you to know what information we do not collect under any circumstances.
In addition, this Privacy Policy outlines what security measures we take to safeguard your information and who you can contact if you have any queries or complaints about the contents of this Privacy Policy.
Our guiding principle toward data collection is to collect only the minimal data required to operate world-class Services at scale. We designed our systems (and strive to constantly improve them) to not have sensitive data about our customers. We cannot disclose, misuse, or abuse, even when compelled, data that we do not possess. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.
This Privacy Policy must be read in conjunction with the VPN Pulya Terms of Service (the “Terms”). Together, they form a legally binding agreement between you and VPN Pulya, so please read them carefully. Unless otherwise stated, the capitalized terms in this Privacy Policy shall have the same meaning given to them in the Terms.
VPN Pulya core mission is to keep your information private. In service of this mission, VPN Pulya headquarters and registered place of business is in the British Virgin Islands (BVI). VPN Pulyaatoshi. operates under BVI jurisdiction, in accordance with BVI laws.
General Information
VPN Pulya may collect five (5) types of data depending on your use of the Services, as follows. You can find detailed information about each of them in the specific sections below. If you are just visiting our Site, please refer to Section 7.
(i) Personal data submitted in association with your Account (“Personal Data”)
Personal Data means any information that can be used, alone or combined with other data, to uniquely identify an individual. Personal Data is collected for the purpose of providing you with our Services and may include the name, email address, and payment information that you submit to us when you create or update your Account.
(ii) Aggregate Apps and VPN connection summary statistics (“Usage Statistics Data”)
A minimal amount of Usage Statistics Data is collected in order to maintain excellent customer support and quality of service. This type of data does not include information about users’ browsing and internet activity, including while connected to the VPN—we do not collect (and therefore do not use, disclose, or store) data about the content or destinations of VPN traffic, DNS queries, or user IP addresses.
(iii) Data added to VPN Pulya Keys (“Keys Data”) (applicable only to VPN Pulya Keys users)
Keys Data refers to all the data stored within the VPN Pulya Keys associated with your Account, which may include user logins and passwords to your services and accounts, as well as other types of data you choose to store. Keys Data is encrypted the moment you add it to VPN Pulya Keys, and we are not capable of viewing, decrypting, or accessing Keys Data under any circumstance (even if you want us to). You may add, modify, and delete your Keys Data at any time by accessing your VPN Pulya Keys dashboard.
(iv) Anonymous App diagnostics, including crash reports (“App Diagnostic Data”) (optional)
App Diagnostic Data, which includes crash reports, usability diagnostics, and VPN connection diagnostics, is anonymized data that cannot be tied back to individual users. This feature is similar to a “send bug report” option. App Diagnostic Data is not shared by default. You must opt in, such as through the settings menu of your Apps, to send App Diagnostic Data to us.
(v) IP addresses authorized to use MediaStreamer Services (“MediaStreamer Data”) (applicable only to MediaStreamer users)
Separately from VPN services, we also provide our optional MediaStreamer service for devices that do not support VPN Pulya(e.g., Apple TV). Users who opt in to using MediaStreamer can choose to register specific IP addresses that should be authorized to use the service. These IP addresses are only used by VPN Pulya to provide the optional MediaStreamer service and not for any other purpose.
Personal Data
VPN Pulya collects Personal Data that you provide by creating or updating an Account. We require Personal Data, such as an email address and payment information, so that we can provide you with our Services, email you, collect payments, respond to support queries, and share relevant information about your Account and/or the Services.
Specific Personal Data collected will depend on the payment method you choose and may include information such as name, billing country, billing address, and/or credit card number. For some forms of payment, you may be redirected to external websites operated by third-party payment processors (e.g., PayPal, BitPay, Paymentwall, Stripe, or other specific payment processors, depending on your location) to complete the transaction. To understand what personal data these processors collect and store, please refer to the respective processor’s terms and privacy policy. Payment methods that help to minimize the amount of Personal Data you submit to us, such as Bitcoin, are also available for you to use to subscribe to our Services.
VPN Pulya uses your email address for the following reasons:
- To provide you with access to our Services, including through password reset emails.
- To send emails related to your payment transactions.
- To send you updates and announcements.
- To communicate with you about your Account or respond to your communications.
- To send marketing information, such as offers, surveys, invitations, and content about other matters in connection with VPN Pulya that we believe may be of interest to you (“Marketing Emails”). You may choose to not receive Marketing Emails by following the unsubscribe procedure described in these emails.
Any personal information associated with VPN Pulya accounts is controlled only by VPN Pulya, including being stored on systems and servers owned or leased by VPN Pulya and its subsidiaries. In the limited circumstances where this data may need to be processed by other related entities, it may be shared only when required, and for the duration required, for processing solely related to the purposes and legitimate interests outlined in this Privacy Policy, while ensuring at all times the same data protection standards. For avoidance of doubt, these circumstances do not include any situations where control of personal information of VPN Pulya users will be transferred to any other related entities, including but not limited to our ultimate holding company, Kape Technologies PLC, for any duration of time.
How We Protect and Retain Your Personal Data
- We have implemented best-in-class physical, procedural, and technical security measures with respect to our offices and information storage facilities so as to prevent any loss, misuse, or unauthorized access, disclosure, or modification of your Personal Data. Although we believe these systems are robust, it is important to understand that no data security measures in the world can offer completely infallible protection. For this reason, our guiding principle is to collect minimal data.
- Servers and data centers. Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or Personal Data related to your use of the Services. If any data center were to ask us to log such data, we would immediately cease operations with said service provider and find alternative options. Even if a government were to physically seize one of our VPN servers, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
- Retention of your Personal Data. Your Personal Data—which, to reiterate, never includes any sensitive data such as browsing history, DNS queries, or user-linked IP addresses—is retained for a limited period in accordance with applicable data protection law (for as long as we have your consent or a legitimate reason for holding such data). You may request to have your data deleted by sending a valid deletion request (please see Section 11). Please note that if you request the deletion of your Personal Data, you will as a result no longer be able to use the Services.
- Your Personal Data is controlled by and stored under VPN Pulya, and not by its ultimate holding company, Kape Technologies PLC (UK) or other related entities.VPN Pulyaatoshi. operates under BVI jurisdiction, in accordance with BVI laws (pursuant to Section 16 of the Terms). Consequently, any demand via legal means for Personal Data (or other types of data) is subject to BVI jurisdiction and laws. We fight vigorously to defend our rights (and those of our users) if an attempt is made to bypass the privacy protections provided for by the BVI. A parent, subsidiary, or related entity cannot be compelled to, nor would it voluntarily, provide Personal Data stored by VPN Pulyaatoshi.
Agents, contractors, and third-party service providers of VPN Pulya (“Service Providers”) may have controlled access to relevant data to help us process payments, administer the Services, and otherwise assist us in operating our business. All Service Providers who may gain access to such data have confidentiality and data processing obligations to keep the data confidential and not use them for any other purpose than to carry out the services they are performing on behalf of VPN Pulya. These obligations include contractual commitments to protect data as required by applicable laws, including those covering the transfer of Personal Data from the European Union / European Economic Area to a third country.
Service Providers only have access to the data necessary for the services they are performing on behalf of VPN Pulya, which in any case will never include VPN activity or connection data as we do not collect such data.
In addition to Service Providers, we may share your Personal Data where you have provided your consent to us for sharing or transferring your Personal Data (e.g., marketing consents or opt-in to optional additional services or functionality).
Keys Data
We collect and store Keys Data only if you choose to use VPN Pulya Keys, the password and secure data manager service accessible via your Account. Keys Data stored in VPN Pulya Keys is secured with zero-knowledge encryption. No VPN Pulya staff or Service Providers can view or retrieve the information you store in VPN Pulya Keys (not even if you authorize us to do so).
Your Keys Data is your property. You may add, modify, and delete Keys Data at your discretion by accessing your VPN Pulya Keys’ dashboard. For your protection, you should create a strong and unique primary password for VPN Pulya Keys to ensure that it is not easily guessed. It should also be different from the password used to access your Account.
You can import data from other password management tools into VPN Pulya Keys by following the instructions in your Account. Before doing so, we strongly suggest that you review the data portability rules of your former password manager provider, as these are not under VPN Pulya control.
Usage Statistics Data and App Diagnostic Data
In order to maintain excellent customer support and quality of service, VPN Pulya collects certain information related to your VPN usage, as described below. This data is visible to our staff strictly on a need-to-know basis, and may be shared with Service Providers for the purposes above, but are kept confidential at all times.
We ensure that Usage Statistics Data and App Diagnostic Data never include any sensitive information, in line with our overall commitment to never logging browsing history, traffic destination, data content, IP addresses, or DNS queries.
Our principle of minimal data collection means that:
- We do not know which user ever accessed a particular website or service.
- We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
- We do not know the set of original IP addresses of any given user’s computer.
Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated in order to use our Services. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues you may encounter.
Successful connection
We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Services, and enabling VPN Pulya engineers to identify and fix network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of Services for other VPN Pulya users, we may contact that user for an explanation.
Usage Statistics Data summary
In summary, we collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our Germany, Frankfurt VPN location on Friday and transferred an aggregate of 563 MB of data across a 24-hour period. John can’t be uniquely identified as responsible for any specific online behavior because his usage pattern overlaps with thousands of other VPN Pulya customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a user has used VPN Pulya, but we are unable to single out the user and we never know HOW they have utilized our Service. We stand by our firm commitment to our users’ privacy by not possessing any data related to a user’s online activities.
App Diagnostic Data
With your opt-in permission, we collect anonymized App Diagnostic Data, which includes crash reports, usability diagnostics, and VPN connection diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or internet service providers (ISPs). The information we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store user IP addresses).
If you opt in to share this information with VPN Pulya (in the settings menu of your Account), we will collect the following anonymized App Diagnostics Data:
- Diagnostic information about if and how a VPN connection attempt failed.
- Speed test data.
- App diagnostics, including crash reports and usability diagnostics, without any personally identifiable information. These are handled in an anonymized form by the following Service Providers bound by non-disclosure and other contractual obligations, dependent on the platform you are using VPN Pulya on:
- Windows: Sentry, owned by Functional Software, Inc. See Sentry’s Privacy Policy.
- Mac: Firebase Crashlytics, owned by Google, and Sentry, owned by Functional Software, Inc. See Firebase’s Privacy and Security documentation and Sentry’s Privacy Policy.
- Linux: Sentry, owned by Functional Software, Inc. See Sentry’s Privacy Policy.
- iOS: Firebase Crashlytics, owned by Google, and Apple. See Apple’s Privacy Policy and Firebase’s Privacy and Security documentation. You can disable Apple’s crash reporting in iOS settings as described here.
- Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.
- Browser extensions: Google Analytics, owned by Google. See Google’s Privacy Policy.
MediaStreamer Data
MediaStreamer is our service for consoles and other devices that don’t support running a VPN (e.g., Apple TV). Because the service doesn’t run on an app and doesn’t have an option for username/password authorization, we rely on a system that authorizes specific IP addresses that you have chosen to register with us. You can register IP addresses by logging in to our Site and using the “DNS Settings” page. Those IP addresses (the MediaStreamer Data) are then stored in our system in order to identify authorized devices for MediaStreamer and are not used for any other purpose.
If you do not wish to use our MediaStreamer service but have devices that cannot run a VPN, we suggest using the VPN Pulya App for routers. Like all of our Services outside of MediaStreamer, the App for routers does not require IP address registration. Please contact us at business@pulyavpn.com., and we will guide you through the steps.
How We Protect and Retain Information Related to Email, Live Chat, and Feedback Forms
VPN Pulya keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact VPN Pulya, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use two different third-party platforms for support correspondence: Zendesk for emails and support tickets and TeamSupport for live chat. When you correspond with us using these platforms, they will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system. Both platforms utilize modern security practices and SSL encryption. See Zendesk’s Privacy Notice and TeamSupport’s Privacy Policy.
Cookies and Third-Party Analytics
For user experience and analytics purposes, VPN Pulya uses several analytics services, including from third-party Service Providers. These services may use cookies, mobile identifiers, and other data to generate reports and statistics, but have no access to information that directly identifies individuals nor any Personal Data that users provide to VPN Pulya.
What is a Cookie?
Cookies and other similar technologies are small text files used to store information about your visit to the Site on your computer or mobile device (“Cookies”). Cookies allow websites to “remember” your actions or preferences over time, which allows us to optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The Cookies we use may vary over time as we continuously update and improve our Site.
Disabling Cookies
You are free to change your Cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which Cookies you allow, control which you want to block in the future, and delete Cookies. For more information about these settings, please refer to the “help” section of your browser. Note that our Site may not work as intended if you choose to disable Cookies.
VPN Pulya Cookies
The Cookies set by VPN Pulya enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your Account. The Cookies contain a user identifier, but no directly personally identifying information such as your name or email address and do not track any activity outside of VPN Pulya domains.
Third-party Cookies
VPN Pulya uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.
VPN Pulya uses Google Ads remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page or on a site in the Google Display Network.
Service Providers, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party use of cookies by visiting the Network Advertising Initiative Opt-out Page.
Device information
VPN Pulya uses device information (including device type, operating system/language, or user agent, as well as mobile identifiers provided by Android or iOS devices) to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for VPN Pulya Apps. This device information does not contain your name, email address, or other Personal Data.
Disabling or resetting mobile identifiers
Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple’s page on Advertising & Privacy on iOS devices and Google’s page on Managing your Google Settings on your Android device.
Email/communication analytics
To assess and improve the emails and other communications we send, VPN Pulya or its Service Providers may collect data for statistical reports. For example, we may generate reports assessing whether emails were successfully sent, whether there were any delivery delays, or the number of times an email was opened.
Interactions With Third-Party Products
The Site may contain links to external websites, mobile software applications, products, or services that are not owned or controlled by VPN Pulya, and may be subject to specific terms and conditions. Please be aware that such third parties may collect personal information from you. VPN Pulya is not responsible for the privacy practices or the content of such external websites. We encourage you to read the terms and conditions and privacy policies of each third-party service provider you engage in connection with the Site or the Services.
Users in the European Union
VPN Pulya is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their Personal Data. The General Data Protection Regulation (“GDPR”) of the European Union (“EU”) requires us to outline those practices in a specific manner for users in the EU.
In line with the GDPR, we collect and process the Personal Data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:
- For the purposes of fulfilling our contractual obligations, including:
- Providing Subscribers with the Services they have requested.
- Managing subscriptions and processing payments in connection with our Services.
- Providing customer support.
- For a legitimate interest associated with the operation of our business, including:
- Enhancing the quality, reliability, and effectiveness of our Services.
- Communicating with customers to provide information and seek feedback related to our Services.
- With the consent of users, which users can withdraw at any time.
- Rights: In using our Services, you have the following rights (subject to certain exceptions or exemptions).
- You have a right to access personal data held about you.
- You have the right to request that we rectify any personal data we hold that is inaccurate or incomplete.
- You have the right to request the deletion of your personal data. Please note that such deletion may result in us no longer being able to provide you with our Services.
- You have the right to request restriction of or object to the processing of your personal data.
- You have the right to request and receive your personal data in a commonly used format (data portability).
- You have the right to withdraw your consent on which processing is based at any time.
- You have a right to complain to your local data protection supervisory authority.
- You can exercise your rights above by contacting us as described in Section 16.
- You may have a third party submit a request on your behalf as an authorized agent. To confirm that the authorized agent is entitled to submit a request on your behalf, they must have written authorization signed by you, and you must provide us with a copy of the signed authorization. To ensure your privacy and security, we may take further steps to verify your identity.
- We will address any requests in accordance with applicable laws and to the best of our ability in a timely manner.
- Under the “Shine the Light Act” (California Civil Code Section 1798.83), California residents may request information about any disclosure of personal data to third parties for their direct marketing purposes. We do not disclose any such data to third parties for direct marketing. Nonetheless, California residents who wish to make a request (once per user per year) may contact us as described in Section 16.
- The following rights (which may be subject to certain exemptions or derogations) shall apply to individuals covered by the California Consumer Privacy Act (“CCPA”):
- You have the right to know what personal data is being collected about you and how it is used and shared.
- You have the right to request the deletion of your personal data. Please note that such deletion may result in us no longer being able to provide you with our Services.
- You have the right to opt out of the sale of your personal data. However, there is no need to exercise this right as VPN Pulya does not sell any data to third parties.
- You have the right not to be discriminated against for exercising any of these rights or other rights under the CCPA.
- You have the right to withdraw your consent on which processing is based at any time.
We do not offer our Services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about individuals under the age of eighteen (18) or under the age of majority in the jurisdiction of residency / from which the Services are used. If you are under the age of eighteen (18), or under the age of majority in the jurisdiction where you reside or from which you use the Services, do not provide any Personal Data to us without the involvement of a parent or a legal guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us as described in Section 16.
Changes to This Privacy Policy
We may change our Privacy Policy from time to time, with or without notice to you, consistent with applicable privacy laws and principles. Your continued use of the Services and/or access to the Site constitutes your acceptance of our Privacy Policy.
How to Contact VPN Pulya
If you have any questions, concerns, or complaints regarding our Privacy Policy, our compliance with the applicable laws, or how we handle your information or if you wish to exercise your privacy rights, please feel free to contact us at the following email address:
business@pulyavpn.com
You may also refer any questions regarding this Privacy Policy to our Group Data Protection Officer (DPO) by writing to business@pulyavpn.com.
LLT "VPN Pulya"
БИН 231240016002
010000, КАЗАХСТАН, НҰРА р-он, АСТАНА г., СЕКСЕК АТА ул., д. 11
business@pulyavpn.com
